Frequently Asked Questions

 

How do I Contact Customer Service?

The best way to contact Blinds Downunder is via email at blindsdownunder@gmail.com. We can also be reached via phone Monday-Friday 9am-5pm on 0492 955 785

Why should I choose custom fit blinds over standard of the shelf blinds?

We offer blinds which are custom fit to your desired sizes and needs. The flexibility of selecting the blind material for your desired location means you can customise your rooms to the desired professional look and feel your room deserves.

Are you members of the BMAA (Blind Manufactures Association of Australia)?

Blinds Downunder Australian manufactures are members of the BMAA (Blind Manufactures Association of Australia) and have a wealth of industry knowledge of over 45 years combined.

Where are your blinds manufactured?

Our Blinds are manufactured in Australia and keep employment local.

 

How hard is it to measure window and door openings?

We think it is very easy to measure your openings. Follow Blinds Downunder; how to measure video and measurements form, you will have all your blinds measured in no time. Should you have any further questions contact us via email blindsdownunder.com.au or during business hours on 0492955785

Do you provide an onsite measure service?

Blinds Downunder does not provide a onsite measure service, we can assist with any of your measuring queries, via email blindsdownunder@gmail.com or over the phone during woking hours, on 0492 955 785.

Is it easy to fit your custom fit blinds?

We think it is very easy to fit our custom fit blinds. If you can use a drill and screwdriver you are on your way to completing install.Follow our easy install video and written guide. If you are worried installing may be a little of your league, a home handyman, Hipages serviceman or Airtasker will be able to assist in getting your desired result.

Do you provide an onsite install service?

Blinds Downunder does not provide an onsite install service, we can assist with any of your install queries, via email blindsdownunder@gmail.com or over the phone, on 0492 955 785.

Do you offer Colour Swatch Samples?

We offer Colour swatch samples, which will help assist with your Fabric Choices. Colours can vary between swatch samples and actual blinds due to slight variations in dye lots. We recommend viewing samples prior to any purchase.

 

Are your fabric colours and textures on your webpage the same as your actual fabric colours?

Our fabric colours and fabric textures on our webpage are images of the actual fabric images and are a guide only. Often there is differences in viewing from different computer monitors. We always recommend for peace of mind; you order your preferred fabrics as samples prior to ordering blinds.

How long does it take to receive my blind order?

Manufacture of roller blinds are generally complete 15 business days from order. Delivery depends on your location within Australia. With Covid-19, we are suggesting to allow around 4-5 weeks from time of order to delivery arrival.

 

What happens if I am not home at time of delivery?

Blinds Downunder does not provide a signature drop off service. We request you specify a safe place to leave blinds at your desired delivery address, which is safe from any external elements and potential theft. If you would like to psychically receive blinds, we recommend you specify an address you will most likely be present at Monday-Friday.

What care and maintenance do my blinds require?

In our resources bar, we provide information regarding Manufacture Guidelines\Care and Advice

Are you blinds child safe?

We take Child safety very seriously, Blinds Downunder provides detailed information regarding the child safety Guidelines set out by the ACCC. All of our blinds come with the required safety mechanisms.Installations need to be installed to comply with the ACCC guidelines set out in our child safety page and agreed to at time of your purchase.

 

Can I cancel my order once purchased?

Unfortunately, as all of our blinds are custom fit blinds, we do not provide a cancellation of order as an option.

What warranty do you provide on your blinds?

Blinds Downunder provides a 12 month warranty on all blinds, subject to our terms and conditions and Australian Consumer Law.

 

What can I do if I have measured and ordered my blind incorrectly?

We recommend you contact us via email at blindsdownunder@gmail.com or during business hours on 0492 955 785, so we can discuss options and assist to rectify any issues you may be experiencing.

 

Do you deliver outside of Australia?

Blinds Downunder is an Australian Owned business, which only delivers within Australia.

Can I order blinds which use the same fabric selection at different times?

You can order blinds with same fabric selection at different times. We recommend if possible you order all blinds at the same time, to prevent any colour discrepancy’s in blind Fabrics.If you are comfortable with different colours fabric batches in different rooms, you may wish to order at a later point. We cannot guarantee the same fabric line will be still being manufactured either.

Do Blinds Downunder sell other types of blinds other than roller blinds?

Blinds Downunder can provide other blind types other than just roller blinds. Email blindsdownunder@gmail.com to find out more or contact us over the phone during business hours on 0492 955 785

Should a rental property have blinds?

Yes, you are required to have blinds from 29th March 2022 if you own or rent in Victoria. Read further details in the Victorian rental changes, at the bottom of page

What payment methods do you offer?

We offer PayPal, Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Bank Transfer using Pay ID Osko