Frequently Asked Questions
The best way to contact Blinds Downunder is via email at blindsdownunder@gmail.com or our contact forms. We can also be reached via phone Monday-Friday 9am-5pm on 0492 955 785
We offer blinds and curtains which are custom fit to your desired sizes and needs. The flexibility of selecting the blind and curtain material for your desired location means you can customise your rooms to your desired professional look. Not to mention the quality surpasses off the shelf blinds and curtains.
Most of Blinds Downunder suppliers and Australian manufactures are members of the BMAA (Blind Manufactures Association of Australia) and have a wealth of industry knowledge that spans over 50 years collectively.
Our Blinds and Curtains are manufactured in Australia and keep employment local. Our Temporary Shades and Window Films are manufactured overseas.
It is very easy to measure your openings. Follow Blinds Downunder; how to measure videos and use our measurement form to input your measurements. Your blinds and curtains will be measured in no time. Should you have any further questions please contact us via email blindsdownunder.com.au or during business hours on 0492955785
Blinds Downunder does not provide a onsite measure service, we can assist with any of your measuring queries, via email blindsdownunder@gmail.com or over the phone during woking hours, on 0492 955 785.
We think it is very easy to fit our custom fit blinds and curtains. If you can use a drill and screwdriver, you are on your way to completing your install. Follow our easy install videos and written guides. If you are worried installing may be a little out of your league, a qualified home handyperson, Hipages serviceperson or Airtasker, they will be able to assist in getting your desired result. We have also added an image which products we believe are more Basic or more Advanced DIY. You can find these images on our product selection pages to assist with guiding which installs are more complex.
Blinds Downunder does not provide an onsite install service, we can assist with any of your install queries, via email blindsdownunder@gmail.com or over the phone, on 0492 955 785.
We offer Colour swatch samples, which will help assist with your fabric choices. Colours can vary between swatch samples and actual blinds due to slight variations in dye lots. We recommend viewing Blind Fabric Samples in the top dropdown heading prior to any purchase.
Our fabric colours and fabric textures on our webpage are images of the actual fabric images and are a guide only. Often there is differences in viewing from different computer monitors. We always recommend for peace of mind; you order your preferred fabrics as samples prior to ordering blinds of curtains.
Dispatch times are documented on our product selection pages. Generally Blinds and Curtains are complete in 10-14 working days from order and our express manufacture service is 4 working days. Delivery times depend on your location within Australia.We are suggest to allow around 1-10 working days from dispatch to delivery arrival. This delivery time frame is location dependent. Express manufacture service is subject to availability.
You can track your order once your order has been dispatched. We send a fulfilment email once dispatched, which has your tracking number. Otherwise log into your account to track your shipment once dispatched. Remember items have authority to leave, so it is important to keep a close eye on your shipment tracking.
Blinds Downunder does not provide a signature drop off service. We request you specify a safe place to leave blinds at your desired delivery address, which is safe from any external elements and potential theft. If you would like to psychically receive blinds, we recommend you specify an address you will most likely be present at Monday-Friday.Blinds Downunder cannot deliver to P.O Boxes.
In our resources bar, we provide information regarding Manufacture Guidelines\Care and Advice
We take Child safety very seriously, Blinds Downunder provides detailed information regarding the child safety Guidelines set out by the ACCC. All blinds and curtains supplied come with the required safety mechanisms. Installations need to be installed to comply with the ACCC guidelines set out on our child safety page and agreed to at time of your purchase.
We can provide spring assist roller blinds for larger blinds. We also recommend zero gravity blinds.
If you have a specific curtain or blind fabric in mind, email us your requirements and we can advise. If we can supply your required fabric, we will provide a fabric range to use in our configurators for pricing purposes. In the notes section on our cart page, we will require fabric information (swap all Shaw Edge Fabric for Uniline Dawn Fabric-Colour White). Your order will then be updated to match your requested fabric.
We supply many leading brands for blind and curtain motorisation. As a base product we supply Alpha DC and AC motorisation. If you would like any other leading brands motorisation; Somfy, Becker, Motolux, Linx, Shaw, Dendo. Contact us by email, we will advise the price/price difference based on your requirements. We can then create an individual product or invoice for you to purchase your preferred motorisation and accessories with your selected blinds and curtains.
We have put together How to choose the right roller blinds which helps explain the options when selecting double roller blind configurations. Each selection is based on personal preference.
Unfortunately, as all of the blinds and curtains sold are custom fit, we do not provide a cancellation of order as an option.
Blinds Downunder provides a 12 month warranty on all blinds and curtains, subject to our terms and conditions and Australian Consumer Law.
We recommend you contact us as soon as possible via email at blindsdownunder@gmail.com or during business hours on 0492 955 785, so we can discuss options and assist to rectify any issues you may be experiencing.
Blinds Downunder is an Australian Owned business, which only delivers within Australia.
You can order blinds and curtains with same fabric selection at different times. We recommend if possible you order all blinds and curtains at the same time, to prevent any farbic colour discrepancy’s. If you are comfortable with different colours fabric batches in different rooms, you may wish to order at a later point. We cannot guarantee the same fabric line will be still being manufactured either.
Blinds Downunder can provide other blind types other than just roller blinds. Shop Blinds Our Ranges or view drop downs for full selections. Our range also includes blind fabric reskin replacements, outdoor blinds, caravan blinds, window films, temporary shades and curtains. Email blindsdownunder@gmail.com to find out more or contact us over the phone during business hours on 0492 955 785
Yes, you are required to have blinds from 29th March 2022, if you own or rent in Victoria. Read further details in the Victorian rental changes, at the bottom of page
South Australia, toilets and bathroom must have privacy on windows.
Tasmania, a property must have window furnishings on each window in bedrooms and living/lounge areas.
We offer Afterpay, Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, Eftpos, Union Pay, JCB, Bank Transfer using Pay ID Osko
Blinds Downunder doesn't provide screws with any of our blinds. It is important you choose the right fixing type, fixing length and screw colour you would like for your brackets provided. In marine environments we recommend your purchase stainless steel fixings or aluminium rivets. It is important any product you select especially in marine environments will not experience galvanic reaction with one another.
Standard saving your cart occurs when you log in to your existing account or by "Save my cart for 30 days" on our cart page (follow the prompts and make sure to activate your account in your email), prior to leaving our store.
Another way to save your cart information is when you reach our actual checkout page, you will see a "Save this information for next time" option. This allows you to save your contact and shipping information in your browser for future purchases without creating a customer account. The information is then stored locally in your actual computer browser's cache. It will save for one year, unless you clear your cache sooner.
If you use Shop App, your cart will only sync between your Shop account and our online store when you are signed in with your Shop account, during your online store sessions.
It is important if you plan to purchase your blinds and curtains later that your cart is saved when you are signed in to your store account, for a more reliable experience.
We recommend finalising your order details before leaving our store. This avoids any hassles with product updates for future visits.
Solutions to try:
- Check browser settings: Ensure you have cookies enabled and aren't browsing in private mode
- Clear cache and cookies: Clear your browser cache and cookies, then try again
- Check Shop app integration: If you are using Shop, you need to sign in with your Shop account for cart sync to work properly. This is the same for syncing you standard store account.
- Test across devices: Try different browsers, devices, or internet connections to try isolate the issue
- Check your browser: Ensure you are running the latest browser version.
We recommend you finalise your order details accurately prior to leaving our store. It maybe difficult to update selections, in your next visit, depending on how your information has been stored and the time between visits. The most accurate way to save your cart is by creating a Blinds Downunder store account and activating through your email or alternatively by making sure you are signed in with Shop app account during your store visit. Carts only save for 30 days.
When you don't sign in to your store or your Shop app account on different devices, your cart will not save. To save your cart create or login to your account. Carts will sync between devices. If you have items in both carts but don't sign in with Shop or store on one device, the carts won't sync together and will reflect different shopping carts. There will be a small delay between the two carts syncing together.
